NMC Exquisite

Problem

Solution

Reason

"White" marks/deposits on inside of cookware

- If "marks" can be scratched out with fingernail, pot merely needs to be washed properly.
- Foodstuff needs to be rinsed carefully.

- "Hard" water.
- Cookware not washed thoroughly.
- Salty food left too long in pot.

Water/Drip marks on cookware.

- Do not drip dry. Wipe pot dry with soft cloth.

- High mineral content of "hard" water.

Discolouration of Cookware. (rainbow - straw colour)

- Use lower heat.

- Rinse with white vinegar

- Dissolve one teaspoon of tartaric acid in water and rub the inside of the unit.

- Rub the insides with a lemon cut in half.

- Try cleaning with Chemico.

- Overheating.

Discolouration of Cookware. (gold - bluish colour)

-Use lower heat.
- Ovenprufe unit too close to oven element. Place away from element.
- Try gently polishing with soft cloth and Silvo/Brasso.
- Send pot to factory for repolishing at nominal charge.

- Overheating.

- Cooking with no food/less food in pot.

- Faulty stove/oven thermostat.

- Stainless steel starts to discolour (not rust) above 400ºC.

- Constant overheating at above 275ºC can also cause discolouration.

"Tava" lost shine.

- Use plastic spatula

- Ghee deposits may be removed with Zeb oven cleaner

- Clean while still warm. Add water and lemon juice.

- Use lower heat

- Stainless steel will scratch with metal to metal contact. Scratches not covered by guarantee.

- Overheating will cause Tava to turn a golden colour.

Base/pot has turned black due to burnt food.

- Soak in hot soapy water to loosen deposits.

- Mild cases can be cleaned with dishwashing liquid and sponge or fine scouring pad.

- Burnt organic (food) matter may be removed with Zeb oven cleaner.

- Cook needs to be more careful.

- Dirt/oil stuck to base will turn black during cooking.

Food sticks to bottom.

- Reduce heat.

- Add a little water or oil depending on dish.

- Too high heat

- Lid opened during cooking. Resisting the urge to peek will result in succulent food.

Scratches on cookware

- You need to be more careful.

- Steel wool and other abrasive scourers should not be used.